Account Manager

Salary Range: $90,000–$130,000 USD base + commission/bonus (based on experience and performance) Level: Mid-to-Senior (3–6+ years in customer success, account management, or SaaS client-facing roles) About Meldir Meldir designs and builds beautiful, branded custom client portals that feel like an in-house product. We help businesses deliver real-time statements, order tracking, secure file sharing, support ticketing, dashboards, and more—all seamlessly integrated with tools like Stripe, QuickBooks, Zapier, Shopify, HubSpot, Slack, Webflow, and others. Our mission is to eliminate scattered emails, spreadsheets, and calls, replacing them with elegant, white-labeled experiences that wow clients and reduce admin chaos. We're a fast-growing startup focused on client delight, innovation, and building long-term partnerships. Role Overview As an Account Manager, you'll be the primary point of contact for our clients after onboarding, owning their success journey from launch through renewal and expansion. You'll ensure they maximize value from their custom portal, drive high adoption and satisfaction, identify upsell/cross-sell opportunities (e.g., additional features, users, or integrations), and act as the voice of the customer internally. This is a high-impact, relationship-driven role in a collaborative startup environment where your work directly influences retention, revenue growth, and product direction. What We Offer - Competitive base salary + performance-based commission/bonus tied to retention and expansion. - Meaningful equity in a high-growth early-stage startup. - Fully remote work with flexible hours and async-first culture. - Health/dental benefits, learning stipend, unlimited PTO. - Direct impact: Shape client experiences and help define how businesses connect with their customers. - Collaborative, supportive team—no silos, lots of ownership.

Key Responsibilities: - Serve as the trusted advisor and main point of contact for assigned accounts (mid-market to enterprise clients). - Drive successful onboarding and adoption: Guide clients through portal launch, train users, customize workflows, and ensure quick time-to-value. - Monitor account health: Track usage metrics, satisfaction scores (NPS/CSAT), renewal risk, and engagement to proactively address issues. - Build strong, long-term relationships: Conduct regular check-ins, QBRs (Quarterly Business Reviews), and strategic discussions to align portal features with client goals. - Identify growth opportunities: Spot upsell potential (e.g., advanced integrations, additional portals, premium support) and collaborate with sales/product teams to close expansions. - Resolve issues efficiently: Coordinate with support, engineering, and design to troubleshoot problems and deliver timely solutions. - Gather and relay client feedback: Document needs, pain points, and feature requests to inform product roadmap and prioritization. - Manage renewals: Own the renewal process, negotiate terms, and achieve high retention rates. Contribute to team success: Share best practices, create playbooks, and help scale processes as we grow. Required Skills & Experience: - 3+ years in account management, customer success, or client services—ideally in SaaS, tech services, or B2B software. - Proven track record of managing client relationships, driving retention/expansion, and hitting revenue targets (e.g., renewals, upsells). - Strong communication and relationship-building skills; comfortable presenting to executives and translating technical concepts simply. - Experience with SaaS metrics/tools: CRM (HubSpot preferred), usage analytics, NPS surveys, and basic project management. - Empathetic, proactive problem-solver with a client-first mindset. - Ability to thrive in a fast-paced startup: adaptable, autonomous, and collaborative. - Bachelor's degree or equivalent experience (Business, Communications, or related field preferred). Nice-to-Haves: - Familiarity with client portals, fintech integrations (Stripe/QuickBooks), or custom SaaS products. - Experience in white-label/custom software or agencies serving businesses. - Knowledge of customer success platforms (e.g., Gainsight, ChurnZero) or basic SQL for reporting. - Prior startup experience—comfortable wearing multiple hats.